Returns

Returns are accepted with in 14 calendar days.

• Unopened items will receive a refund within 48 hours.
• Opened item with be inspected before refunds are made, we will contact you if any issues arise.We expect the product to be returned in the same condition as when it left our shop.
• All sales are final on items marked on clearance or otherwise denoted in the ad.
  
• All returned items are subject to a restocking fee of 15%
• If there was an error on our part or the item was destroyed and logged as damaged by the carrier there will be no restocking fee and a refund or replacement will be offered.
  
• Return will require an RMA #
• Please contact us for an RMA #
  

Returns should be made to:

Scale Railroader

Attn: Returns (RMA# here)

PO Box 2307

Hagerstown MD 21740-2307

Email us via the contacts page for an RMA number if needed: